Start your mail-in repair.

By submitting this request, I confirm that I own the device or am authorized by the owner to request service. I authorize H.B.Cross Phone Repair to inspect, test, open, and repair the device described above.

I understand that repair work may involve risk of additional damage, data loss, water-damage failure, part incompatibility, or device failure, especially on previously damaged, bent, liquid-damaged, modified, or aging devices. I agree that I am responsible for backing up my data before service.

I understand that estimates are based on the information provided and may change after inspection. No paid repair work will be completed without approval. Shipping costs, insurance, packaging quality, and shipping damage or loss are the customer's responsibility unless otherwise agreed in writing.

I authorize H.B.Cross Phone Repair to use the provided passcode or unlock method only as needed to test repair functions such as display, touch, charging, cameras, speakers, microphone, buttons, network, and related diagnostics.

I understand that devices left unpaid, unclaimed, or without customer response for 30 days after completion notice may be considered abandoned to the extent allowed by applicable law.